FAQs

How can I make payments at Rivano?

We offer a range of convenient payment options to suit your needs. You can pay using Cash, credit or debit cards, UPI, digital wallets, Netbanking, Pay Later services, and more. Whatever your preference, we’ve got you covered!

Do you guys offer COD (Cash On Delivery) option for payment?

Yes, we do have a Cash-On-Delivery (COD) facility for our products but only for select delivery locations. You can check the availability of the COD option for your order by entering your pin code, or you can connect with our support team for more info.

What are the delivery charges?

Great news! At Rivano, we offer free shipping on all orders. That means you can shop to your heart’s content without worrying about extra delivery fees. Please check out our dedicated shipping policy page for more details on our shipping policies.

Are there any hidden charges that I have to pay when ordering?

Nope, no hidden charges here. All prices listed on our website are inclusive of taxes, so the amount you see at checkout is the amount you will pay. And with free shipping on all orders, you can rest assured that there won’t be any unexpected fees.

When are returns acceptable?

We want you to be delighted with your Rivano purchase, so we accept returns in the following circumstances: • delayed delivery of the product • wrong product received • damaged product received Just make sure that the items are returned in their original packaging and unused. If you decide to cancel your order, we will refund the full amount within 14 working days.

What is the estimated delivery time?

We are committed to delivering your order as soon as possible. Please allow 7 to 10 business days for delivery, though in most cases, you will receive your items sooner. We make every effort to ship out each item within three working days of the order date, so you can start enjoying your purchase right away.

I haven't received the invoice for my order. What should I do?

We always include an invoice with every order we ship out. However, if for any reason you have not received it, don’t worry! You can quickly request a copy by filling out a simple form on our website.

How to track my order?

Once your order is dispatched, we will send you a shipping confirmation email with your tracking ID. You can track your order by visiting our website and clicking on “Track your order.” If you still can’t access the information, you can alternatively try connecting with us at our customer support helpline.

What is your warranty policy?

We offer Upto 1 year warranty on all products sold through Rivano. If you believe your product is defective, don’t hesitate to get in touch with our customer service team to initiate a warranty claim.

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