Cancellation And Refund Policy

Effective Date: 04 OCT 2023

At Rivano Infotech, we strive to provide the best possible experience for our customers. This includes offering a transparent and fair cancellation and refund policy. Please review the following information to understand our policies in this regard.

1. Cancellation of Orders

1.1. Order Cancellation: You may request the cancellation of an order if it has not been shipped. To request a cancellation, please contact our customer support team as soon as possible. We will make every effort to accommodate your request.

1.2. Shipped Orders: Once an order has been shipped, it cannot be canceled. If you no longer want the items you ordered, please refer to our Return and Exchange Policy.

2. Refund Policy

2.1. Eligibility for Refund: To be eligible for a refund, the item(s) must be returned in their original condition, unopened, and with all original packaging and accessories. Refunds may be subject to a restocking fee or other conditions as outlined in our Return and Exchange Policy.

2.2. Processing Time: Refunds will be processed within a reasonable time frame once the returned item is received and inspected. Please note that processing times may vary, usually it may take upto 14 business days.

2.3. Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to appear in your account, depending on your financial institution.

3. Return and Exchange Policy

For detailed information on returns and exchanges, please refer to our Return and Exchange Policy.

4. Contact Us

If you have any questions, concerns, or require assistance regarding order cancellations or refunds, please do not hesitate to contact our customer support team: