Return And Exchange Policy

Effective Date: 04 OCT 2023

We want you to have a positive experience when shopping with Rivano Infotech. To ensure that you are completely satisfied with your purchase, we offer a transparent and fair exchange and return policy. Please review the following information for details on our policy:

1. Eligibility for Returns and Exchanges

1.1. Returns: You are eligible to return an item if it meets the following criteria:

The item is in its original condition and has not been used. It is returned within 7 days from the date of purchase. The item is accompanied by the original packaging and all accessories. The item is not a non-returnable or non-refundable product (e.g., items on clearance or sale).

1.2. Exchanges: You are eligible to exchange an item if it meets the following criteria:

The item is in its original condition and has not been used. It is returned within 7 days from the date of purchase. The item is accompanied by the original packaging and all accessories.

2. How to Request a Return or Exchange

2.1. To initiate a return or exchange, please contact our customer support team at contact@rivanotech.com. Provide the following details:

Your order number. The name and description of the item you wish to return or exchange. The reason for the return or exchange. 2.2. Our customer support team will provide you with instructions on how to return the item.

3. Return Shipping

3.1. If the return is due to a product defect or an error on our part, we will cover the cost of return shipping.

3.2. If the return is due to a change of mind, the customer is responsible for return shipping costs.

4. Refunds and Exchanges

4.1. Once the returned item is received and inspected, we will process your refund or exchange within a reasonable timeframe.

4.2. Refunds will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to appear in your account, depending on your financial institution.

4.3. Exchanges will be processed as soon as possible, and we will notify you of the shipping details for the replacement item.

5. Non-Returnable Items

5.1. Certain items may be non-returnable or non-refundable. These may include:

Items on clearance, sale, or promotional pricing. Items that have been used or are not in their original condition.

6. Contact Us

If you have any questions, concerns, or require assistance regarding returns and exchanges, please do not hesitate to contact our customer support team at contact@rivanotech.com.